How to enquire

An enquiry that can be answered in one reply says six things. The drafts behind the email and WhatsApp links already have the headings; this page says what to put under them.

1. Grade. One of: export fines, export espresso superfines, export loose tea blend, rooibos sticks. If you are not sure, say what the rooibos is for and ask which grade suits it.
2. Quantity and frequency. A sample, a one-off order, or a repeat supply, with a rough quantity. Quotations differ for each.
3. Packaging. 40 kg nylon bags, 350 kg FIB bags, 20 kg paper bags. Say which suits your handling and storage.
4. Destination. The country the rooibos must reach, so the right shipping documents can be named.
5. Timing. When you need it, and whether that is firm or flexible.
6. Your questions. Specification, harvest year, documents, samples. The buying guide on Rooibos World lists the questions a careful buyer asks.

Send it by email to Alex Nel (alexnelja@outlook.com) or by WhatsApp (+27 83 287 5602). Both links open your own app with a draft; nothing is sent until you press send.

Replies come from Alex Nel, not from an order system. Terms are a deposit, then the balance before dispatch.